We deal with warranty or faulty product queries via email and your ticket, this keeps all details together and helps get to a resolution quicker. You will get an email receipt with your ticket reference. You'll need your order number, and uploading some pictures with the form is a great idea and usually required for us to proceed. Please include as much information as possible to help us fully understand the issue. To resolve your query efficiently we use a claim form and case / ticket system, complete the form, add all the details required, and we'll get straight on to sorting it out. Warranty / Service If you think your product is possibly faulty
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Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. You can also return online purchases to our stores for refund / exchange too! No printer? No problem, simply enclose a note with your name / postcode and order number and what action you require with the returned items.
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Good for heavier & higher value parcels, cost & compensation varies by service usedĮasy 90 Day Returns If you have changed your mindįor specific instructions then download a returns formenclose with your return and send the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt. Services vary but generally best for parcels under 10 kg, cost & compensation varies by service used
The returns address you need is Taunton Leisure Ltd, Victoria House, Taunton, TA1 3FA For items under 60 x 50 x 50 cm and 10 kg - you will get up to £50 cover for your order.
Your return options are below (but you can use any service you wish)Ĭost £3.99.
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Inflatable AirBeam® Structure - With 10 years’ experience in AirBeam® technology, we are the leaders in pole free pitching.Our returns period is 90 days from date of order.Toggled Privacy Curtains - Provides privacy when required, can be rolled away when not in use.Do not over tension, as this may deform the poles. When tensioned, the bands brace the pole at 3 points, and reduce sideways movement. TBS®II Tension Band System - Ensures the tent performs in adverse conditions, especially in strong, changeable winds.Super Zips on Flysheet Doors - Stronger, smoother and more durable zips, ideal for the heavier weight flysheet fabric.Testing at more than double the strength of standard flysheet fabric, highly waterproof with a 5,000mm HH rating, and with our new ColourLok technology, its performance is exceptional Sentinel Exclusive Fabric - Sentinel Exclusive fabric is one of the strongest and most durable fabrics in our collection.Lantern Hanging Points - Conveniently positioned to attach your light(s).Fully Taped Seams - All flysheet seams are factory taped which provides a watertight seal.Webbing Storm Anchors - Secure guying of the tent, providing peace of mind in adverse conditions.Fire Retardant Fabrics - Meets European EN5912 safety standard.AirSpeed® Valve - Inflate and deflate your tent effortlessly in minutes with the unique and conveniently positioned valve.
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